FAQ’s

1
Q:
Where do I purchase Aim-Smart?
A:
Call 303-772-6100 or email sales@aim-smart.com to purchase Aim-Smart.
2
Q:
When will Address Verification be available?
A:
We anticipate Q1 2016.
3
Q:
I would like to customize parsing/matching/standardization. How do I do this?
A:
There are generally two places where modification takes place. Some files are available to be edited by the end user whereas others require modification by Aim Smart support staff. Contact 303-772-6100 for more information.
4
Q:
Will Aim-Smart run using Microsoft Excel for the Mac?
A:
Aim-Smart does not run on Microsoft Excel for the Mac. However Aim-Smart will run in a Mac Virtual Machine.
5
Q:
How is Aim-Smart different from other PC based matching tools?
A:
Aim-Smart operates seamlessly within Excel. Aim-Smart is faster than other PC based matching tools. Aim-Smart is easier to use than other PC based matching tools.
6
Q:
Does Aim-Smart match international information?
A:
Aim-Smart can match names of any nationality. Aim-Smart doesn’t currently process international addresses.
7
Q:
What can I use Aim-Smart for?
A:
While there are some obvious uses for Aim-Smart (i.e. Marketing, Compliance, Sales) Aim-Smart can be used for any information matching needs. If you have a specific usage you are looking for, it can be customized to your needs.
8
Q:
Does Aim-Smart come with customer support?
A:
Aim-Smart comes with standard customer support; submitted tickets will typically be addressed within 1-2 business days. In addition, customers can purchase premium support which offers a dedicated customer support representative, real time phone support and some on site assistance.
9
Q:
How many users can use Aim-Smart?
A:
Each computer that uses Aim-Smart needs an individual license, however multiple users can use Aim-Smart on each of those computers.
10
Q:
Is Aim-Smart difficult to install?
A:
Aim-Smart is very easy to install. If you have any issues one of our trained support representatives will help to ease the installation process.
11
Q:
What are the system requirements for Aim-Smart?
A:
Aim-Smart will run on Windows XP or above and MS Office 2007 or newer.
12
Q:
Where can I see a live demo of Aim-Smart?
A:
There are multiple ways you can see an Aim-Smart demonstration. Aim-Smart provides demonstrations at conventions, in addition representatives are available for live presentations both in person or online.
13
Q:
How much does Aim-Smart cost?
A:
Compared to similar products Aim-Smart is very competitively priced. Aim-Smart is customized to individual client needs; price varies based on the benefits and features each client implements.
14
Q:
How often are government exclusion and NPI lists updated?
A:
Aim-Smart updates government exclusion and NPI lists monthly. Aim-Smart will always have the most up to date information available.